Terms and conditions in SonoErgo e-shop

Prices

All prices are given in EUR and they include value added tax VAT. Prices are confirmed for the ordering day and can change daily without previous notice.

Orders-Buyers guide

1.) Orders can be placed 7 days a week/ 24 hours a day.
Before you place your order, you can modify the contents of your shopping cart. You can add additional items, modify the amount of items, or delete items. When you are convinced you want to purchase the items in the shopping cart, click on »proceed to checkout«. Enter your information, check again if your delivery-address and telephone number is correct, as they will be needed for the purpose of communication at the delivery of goods. In the menu delivery you can check the cost of delivery. Confirm your purchase by clicking »place order«. The confirmation of your purchase will be immediately sent to your email address.

2.) Order confirmed-contract made
The seller looks through the order in 48 hours, checks delivery and confirms or refuses the order with a given reason. The seller reserves the right to call the purchaser on his phone number.By order confirmation, the seller informs the purchaser of possible delivery time by email.

3.) Product dispatched
The seller packs and dispatches product(s) in promised time together with the original receipt, users’ manual and warranty.

Payment & Delivery

Payment for orders, destined to non-Slovenian addresses must be made by:

  • bank transfer
  • payment via PayPal (plus Eurocard/Mastercard, Visa …)

Using bank transfer to the following account:

IBAN:SI56 1010 0005 2370 004
SWIFT:BAKOSI2X
Bank:Banka Intesa Sanpaolo d. d.
Account holder:Mideas, Mitja Dobovičnik s.p.
Purpose:Order No.

In the case of bank transfer the purchaser – after confirmation of purchase- receives invoice via email of FAX. The goods are shipped after receiving payment confirmation or after receiving funds at the account of the seller.

In the case of payment by credit card, the goods are shipped to the purchaser the next business day.

We guarantee prompt delivery of all ordered items that are in stock. An exception may occur, if there are several orders of the last existing items.  In this case, the priority in delivery has the first order received. Of course we will do our best to deliver all other orders as well. 

The delivery of ordered goods is executed by our contracting partner. Vsa naročila bodo odpremljena še isti ali naslednji delovni dan (pod pogojem, da je blago na zalogi). All orders will be shipped the same or the next working day (under the condition, the items are in stock). Shipping is not available on Saturdays, Sundays and on holidays. In case you have any special requests you are kindly asked to note them down in the section ‘’comments’’ located at the bottom of the order. 

Delivery is done to the address you have stated with your registration or order. In case you are not at home at the delivery time, the deliverer will arrange with you another time of delivery without extra cost. In case we run out of stock, we will let you know immediately and suggest other similar products or will let you know of the possible delivery time for the ordered items

Return of Goods

The buyer has the right to make a written notice in 15 days. In the next 15 days he must return unharmed and unused products in the original package. We will give back the money for the returned products to your bank account in 15 days at the latest. Eventual cost of returning the goods shall be borne by the purchaser.

The contract resignation form for purchased items is available here.

Items that cannot be returned by mail due to their specific characteristics will be transported by a delivery service. Delivery service is ordered by the seller. The buyer pays for return shipping.

Return of Damaged Goods

In case the goods are damaged, its content is missing or is showing the signs of being open; the purchaser has to initiate the procedure of complaint at the contracting business partner for delivery. Together we will make sure that the complaint will be solved as quickly as possible. 

Complaint

If the goods do not have features that the seller explicitly promised, if the seller sent the wrong product, the wrong quantity, color, or if goods otherwise deviate from the purchaser’s order, the purchaser is entitled to claim the goods. 

Warranty

The seller is in compliance with the law obliged to provide the purchaser a guarantee for the proper functioning of the purchased goods. The purchaser can claim the warranty directly at the seller. The purchaser can claim the warranty with a warranty certificate and the receipt of the seller. 

The seller is obliged to perform warranty service within 45 days of receiving the goods, or otherwise, replace the item with another equivalent intact item.

Damaged or defective goods

Consumer protection laws define damaged or defective goods as:

  • Goods that do not have the necessary characteristics for their normal use;
  • Goods that do not have the necessary characteristics for a particular use – such use is known to the seller – for which purchase was done;
  • Goods that do not have the characteristics and features that were explicitly or implicitly agreed and defined for them;
  • Goods that do not match the samples or models, unless the sample has been displayed for informative purposes only.

Managing the damaged or defective goods

he buyer is obliged to inform us about the potential damage or defects using a detailed description within a statutory time period. He/she must also enable us to inspect the damaged or defective item. Please use this form to report damaged or defective goods.

The right to exercise any errors in goods is governed by the Slovenian ZVPot (consumer protection) law.

Promotional codes

Uporaba promocijske kode/kupona:

Redeeming a promotional code:

  • Inside your shopping cart, featuring the selected item, you will find a field to enter the promotional code
  • Enter the promotional code into the code box
  • By clicking the button to the right you activate the code
  • If the code is correct, the system will automatically take into account the discount represented by the entered code
  • If the code is not correct, the system will notify you, that the code you entered is incorrect.

*Only one promotional code can be used for an individual purchase. Some promotional codes cannot be combined with gift vouchers.

Complaints and disagreements

The seller respects the existing consumer protection laws. The seller shall confirm within 5 working days that they had received the complaint and will inform the customer about the procedure.

The provider is aware that the essential characteristic of a consumer dispute, especially when solving the case in court, is the asymmetry between the value of the claim and the costs that are caused by resolving the dispute. This is also the major reason to avoid any procedures in court. Therefore, the provider should do its best to solve any dispute using a mutual agreement.

In case of an issue, the buyers are encouraged to contact the seller company Mideas, Mitja Dobovičnik s.p., on the telephone 041 250 060 or via e-mail address info@sonoergo. com. Appeals must be submitted via email address or in writing at the company headquarters, Mideas, Mitja Dobovičnik s.p., Pod bregom 1, 3313 Polzela.

Out-of-court settlement of consumer disputes

In accordance with legal norms, company Mideas, Mitja Dobovičnik s.p., ndoes not recognize any extra-judicial settler of consumer disputes as being responsible for resolving the disputes, which the consumer can trigger in accordance with the Act on the extra-judicial settlement of consumer disputes.

In accordance with EU regulation No. 524/2013 of the European Parliament, the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 in Directive 2009/22 / EC, the company Mideas, Mitja Dobovičnik s.p.., presents a website link to the platform for online dispute resolution (ODR). The platform is available to consumers here: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.

  • SonoErgo Premium blue
  • SonoErgo Premium Green
  • SonoErgo Premium grey
  • SonoErgo Premium red